Privacy Policy

Data controller

The controller of your personal data is GREEN REPUBLIC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a Polish limited liability company, KRS 0001195251, NIP 5273182681, REGON 542764309, registered in Poland at: ul. Marcina Kasprzaka 31/119, 01-234 Warsaw (“Controller”, “we”, “us”). The GENÉVRY brand is owned by OROTAL Commodities Trading SA, Avenue de Champel 29, 1206 Genève, Switzerland, UID CHE-264.449.639.

For matters relating to the protection of personal data, you may contact us at [email protected] or [email protected].

What data we process and for what purpose

Order fulfilment. Data provided when placing an order (first and last name, e-mail address, phone number, delivery and billing address, and, where applicable, a VAT number) is processed for the purposes of:

• fulfilling and administering the order – pursuant to Article 6(1)(b) GDPR (processing necessary for the performance of a contract to which the Customer is a party),
• taking steps at your request prior to entering into a contract – Article 6(1)(b) GDPR,
• issuing and retaining accounting records – Article 6(1)(c) GDPR (compliance with a legal obligation),
• handling any complaints and returns and asserting or defending against claims – Article 6(1)(f) GDPR (our legitimate interest),
• statistical and analytical purposes – Article 6(1)(f) GDPR.

Phone contact regarding your order. If you provide a phone number when placing an order, our customer service (call centre) may contact you by phone regarding confirmation, status, or details of order fulfilment. The legal basis for this processing is the performance of the contract (Article 6(1)(b) GDPR) and our legitimate interest in ensuring efficient order handling (Article 6(1)(f) GDPR).

Newsletter and marketing. If you give separate, voluntary consent, we process your e-mail address and – if you have provided it and consented to SMS communication – your phone number, in order to send you commercial and marketing information by electronic means (e-mail) and by SMS, including information about GENÉVRY products, promotions, and news. The legal basis for this processing is your consent (Article 6(1)(a) GDPR). You may withdraw your consent at any time – by clicking the unsubscribe link in an e-mail, by replying “STOP” to an SMS, or by writing to [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Account and shopping profile. If you create an account on genevry.com, we process the data provided during registration and your order history in order to maintain the account and facilitate future purchases – pursuant to Article 6(1)(b) GDPR.

Abandoned basket recovery. If you provide your e-mail address in the order form or when signing up for the newsletter but do not complete your order, we store your e-mail address, first name, phone number (if provided), language and currency, the contents and value of your basket, and your IP address, and we send you at most two e-mail reminders about the basket you left behind – the first after about one hour, the second after about twenty-four hours (the second one may contain a discount code). Every reminder contains a “No more reminders” link that immediately and permanently stops any further messages about that basket. If you provided a Polish phone number, a consultant from our customer service centre may call you to help you complete the order – we will not make such a call unless you have consented to being contacted by phone for direct marketing purposes. The legal basis is our legitimate interest in completing a transaction you started and in reducing the number of uncompleted orders (Article 6(1)(f) GDPR), and, as regards the phone call, additionally your consent (Article 6(1)(a) GDPR in conjunction with Article 398 of the Polish Electronic Communications Law). Data from an unfinished order is kept for no longer than 12 months; if you unsubscribe or object we delete it without delay, keeping only the record of your objection so that no further message is sent. You may object to this processing at any time – by using the link in the message or by writing to [email protected].

SMS notifications about your order. If you place an order and provide a phone number, we send you SMS messages relating to its handling: confirmation that the order has been received, a reminder about an unpaid order, and a dispatch notification together with the tracking number. These are transactional messages necessary for the performance of the contract (Article 6(1)(b) GDPR) – they are not marketing messages and do not require separate consent. We send marketing SMS messages solely on the basis of your consent as described above.

Recipients of data

Your data may be shared with trusted parties who cooperate with us in operating genevry.com, in particular:

• payment service providers: PayU, Przelewy24, Stripe, PayPal – to process payment for your order,
• courier companies: DPD, GLS – to deliver your parcel,
• the order and warehouse management system provider: Sellasist – to fulfil and settle orders,
• the customer contact (call centre) system provider: Daktela – to handle phone and e-mail enquiries,
• the e-mail marketing system provider: MailerLite – to send the newsletter,
• providers of analytics and advertising tools: Google Analytics, Google Ads, Meta (Facebook/Instagram) Pixel, TikTok – to analyse traffic on the website and to present tailored advertisements, based on your cookie consent,
• providers of accounting, legal, and IT services on our behalf.

Recipients of data may be located outside the European Economic Area (e.g. some analytics and advertising tool providers). In such cases, the transfer of data is carried out with an appropriate level of protection ensured, in particular on the basis of standard contractual clauses approved by the European Commission or another mechanism provided for under the GDPR.

Data retention period

• Data relating to order fulfilment is retained for the period necessary to fulfil the order, and thereafter for the period required by law (e.g. tax law) and until the expiry of the limitation periods for claims arising from the order.
• Store account data is retained until the account is deleted by the Customer or for 3 years from the last activity.
• Data processed for marketing purposes is retained until consent is withdrawn or an objection to its processing is raised.

Your rights

You have the right to:

• access your personal data and obtain a copy of it,
• rectify (correct) your data,
• erase your data where there are no grounds for its continued processing,
• restrict the processing of your data,
• data portability,
• object to processing based on our legitimate interest, including profiling,
• withdraw consent to processing at any time, without affecting the lawfulness of processing carried out before withdrawal,
• lodge a complaint with a supervisory authority – in Poland this is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw.

To exercise the above rights, please write to us at [email protected].

Profiling

Data may be processed in an automated manner, including through profiling, consisting in tailoring the product offers and marketing content presented to you based on your interests and purchase history on genevry.com. These decisions do not produce legal effects concerning you and do not affect your rights as a consumer.

Cookies

Our website uses cookies. Some of them are necessary for the store to function properly and cannot be declined. We use other cookies – analytical, functional, and marketing – only after obtaining your consent, given through the cookie banner displayed on your first visit to the website.

By clicking “Accept”, you consent to the use of cookies for the purposes of: statistics, integrating the website with content provided by external providers, and selecting and delivering advertisements tailored to you (including through Google Ads, Meta Pixel, and TikTok) and analysing the effectiveness of those advertisements.

You may withdraw your cookie consent at any time by changing your browser settings or your consent preferences in the cookie banner on our website. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Details of the tools we use:

• Google Analytics / Google Ads – analysing website traffic and measuring the effectiveness of advertising campaigns,
• Meta Pixel (Facebook/Instagram) – measuring advertising effectiveness and presenting tailored advertising content,
• TikTok Pixel – measuring the effectiveness of advertisements on TikTok,
• MailerLite – managing newsletter dispatch and measuring its effectiveness.

Voluntary provision of data

Providing your data is voluntary but necessary to place and fulfil an order on genevry.com and to conclude a contract. Providing data for marketing purposes is entirely voluntary and independent of your ability to make a purchase.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy, in particular in connection with changes to applicable law or to the scope of services provided. The current version of the Privacy Policy is always available on genevry.com.