FAQ

What products does GENÉVRY offer?

We offer the GENÉVRY Swiss anti-age cosmetics line: Quantum C5 Serum (a serum with vitamin C and the copper peptide GHK-Cu), Hydrocode A5 Lift (day cream), Nocticode R5 (night cream), Anti-Age NC5 SPF 50 (sun-protective cream), and the Gua Sha facial massage accessory.

How do I use GENÉVRY products?

Each product includes detailed directions for use on the packaging and in the leaflet included with your order. We recommend following the instructions provided and reviewing the ingredient list before first use, especially if you have allergies or sensitive skin.

How much does delivery cost?

For orders delivered within Poland: DPD courier PLN 14.90, free on orders over PLN 279. For orders delivered to other EU countries and to Switzerland: DPD/GLS courier €9.90, free on orders over €69. The exact cost is always shown before you pay for your order.

How long will delivery take?

We dispatch orders within 1–2 business days of payment being received. Delivery within Poland typically takes 1–2 business days, and delivery to other European Union countries and to Switzerland typically takes 3–6 business days, from the time of dispatch.

What payment methods can I use?

In Poland: PayU (card, online transfer, BLIK, Apple Pay, Google Pay), Przelewy24, and cash on delivery via DPD courier. Outside Poland, in EU countries and in Switzerland: Stripe (card, Apple Pay, Google Pay, Klarna) and PayPal.

What currency will I pay in?

Orders delivered within Poland are settled in Polish złoty (PLN). Orders delivered to other European Union countries and to Switzerland are settled in euro (EUR). The currency is set automatically based on the delivery country you select.

Can I return a product?

Yes, you have 14 days to withdraw from the contract without giving any reason. The exception, consistent with rules applied across the European Union, is cosmetics whose protective seal (film, seal, or membrane) has been broken – for hygiene reasons we cannot accept such products back. A return is possible if the product remains in its original, unopened packaging. See the Delivery and Returns page for details.

How do I file a complaint?

We accept complaints by e-mail only, at [email protected]. Include your order number and a description of the problem – photos are helpful if available. We respond within 14 days.

Is GENÉVRY patented?

The Skin Code Protocol formula is the subject of a patent application (patent pending) filed with the European Patent Office (EP25226630.9, filed 22 December 2025). A patent application means the application has been filed and is under examination – it is not yet a granted patent. Learn more on our About page.

Have GENÉVRY products been tested?

Yes, The Skin Code Protocol formula has undergone instrumental testing (ITA-TEST, n=10) and a safety assessment carried out by an independent Safety Assessor. We do not make medical claims – our cosmetics support the skin’s condition but are not medicines.